Our Story

Our beginnings

Welcome to Complete Communication Ltd!

Formed in 2019 at the dining room table of the two directors, a month before their first daughter was born and at the beginning of a pandemic, BUT that didn’t stop us!

By combining the knowledge of two experienced support professionals, we were able to ensure our clients receive the best service possible and always feel valued.

We aim to provide a friendly, bespoke, and most importantly, personable service for disabled and deaf people and the services which support them.

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Since our formation, we have grown significantly, expanding our reach nationwide and becoming known for providing quality. In 2023, we became part of The Inclusivity Group LTD, which brought our sister Companies, Complete Training and Complete Independence, all under one roof to create a wrap-around service offering to our clients.

Complete Communication provides a variety of services, from our outstanding Disabled Student Allowance support, Theatre and Performance Interpreting and Captioning, Apprentice Learning Support, Theatre Translation services and our Communication provision being that of BSL/English Interpreters, Communication Support Workers, Electronic and Manual Notetakers, Speech-to-Text Reporters, and more.

Take some time to check out our website or meet some the amazing team below or even better, get in touch with us.

Our values

Our vision

Our vision is for deaf and disabled people to live in a world where they feel equal and valued by society.

Our mission

Work with organisations, communication and support specialists to ensure deaf and disabled people can be equal and active members of society.

Our commitment to the wellbeing of our staff and supply chain

Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.

To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.

All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.

We are a disability confident leader

As a company, we are passionate about promoting and ensuring that deaf and disabled people can have full access to all services they need and feel like a valued members of their community. This passion continues within our recruitment process, where we work to promote an inclusive workplace and strongly encourage applications from deaf and disabled applicants for any of our current and future roles. As of August 2021, at least 1/3 of our employees have declared they have a disability or a long-term health condition.
Our values and mission are an integral part of our company culture, whereby our staff and trusted partner’s mental health and wellbeing are core to us. As such, our team is always here to support you both professionally and personally. To find out more about working with us, click here.
To further demonstrate our commitment, we are a Disability Confident Leader and actively support other groups and organisations to make their services and recruitment processes accessible for all.

We truly believe in providing quality

As part of our drive to show our clients that we are committed to quality, we hold the International Standard Organisations (ISO) accreditation, ISO 9001 (quality management) and are currently working towards achieving our ICO27001 (information security). We have also achieved the Cyber Essentials quality mark, as part of our commitment to data management and security.

The Plymouth Charter

Complete Communication is proud to announce that we are now a Plymouth Charter signatory! The Plymouth Charter is a scheme to help Plymouth’s businesses commit to a fairer, greener future for Plymouth. ​

The Plymouth Charter wants to see Plymouth as a beautiful place to live and work, and Complete Communication are committed to creating a fairer and greener future for Plymouth!

Our team

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Neve Holland – Client Experience Co-Ordinator and Team Leader

Meet Neve. Neve is our committed Client Experience Co-ordinator and Team Leader. She oversees service delivery to guarantee that each client receives the vital care and support they need. Her role focuses on raising awareness of our services and helping individuals achieve the best outcomes with their support.

Outside of work, Neve enjoys an active lifestyle. She is passionate about fitness and running, which matches her love for music—particularly attending concerts featuring Taylor Swift and Harry Styles. Her attention to detail also extends to her love of organising and cleaning, qualities reflected in her professional and personal life.

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Neve holds several professional accreditations, including being an OCN Accredited Notetaker, Manual Notetaker, and Theatre Captioner. She is registered with NRCPD as an electronic notetaker and serves as a Wellbeing Champion within our team. Neve’s dedication to personal development is clear, as she has earned Level 1 in British Sign Language and is currently working toward Level 2.

Neve exemplifies leadership and commitment, ensuring outstanding client experiences and strong team collaboration.

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Jasper Ross – Finance Team Leader

Meet Jasper, our dynamic finance team leader. Jasper is a Qualified Electronic Notetaker showcasing their diverse skill set, ready to support our clients in any way they can.

In their role, Jasper oversees the finance team, ensuring they are supported and that all finance tasks are running smoothly and efficiently for the benefit of our clients. They are responsible for overseeing budgeting and various other financial tasks. With lightning-fast typing speed and an unparalleled mastery of Excel, Jasper easily manages complex financial data, ensuring every detail is accounted for.

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Known for breaking conventions and thinking outside the box, Jasper’s innovative approach and quick wit make them a beloved and respected team member. Always ready to challenge the status quo and bring fresh ideas to the table, Jasper’s contributions are invaluable.

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Kelsie Thomas – Executive Assistant to the CEO

Meet Kelsie, the dedicated and vibrant Executive Assistant to our Managing Director, Daryl. Kelsie is a Qualified Electronic Notetaker and is training to become a Qualified Manual Notetaker.

Kelsie is also a Wellbeing Champion for the team, showing a commitment to fostering a positive work environment and supporting those around her.

Kelsie plays a crucial role in supporting our management team, helping to ensure our clients receive the best service, our projects run smoothly, and our services continue to develop and improve. Her role includes trying to keep our managing director, Daryl, in check and she takes great pleasure in bossing him around!

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Known for her funny interactions with the CEO, Kelsie always raises the atmosphere in the office. Outside of work, she loves to travel and go on holidays to new places, experiment with new recipes in the kitchen, and spend quality time with friends.

Kelsie’s blend of professionalism, warmth, and a touch of humour makes her a valuable team member.

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Shannon Griffin – Finance and Accounts Administrator

Meet Shannon, our diligent finance and Accounts Administrator. Shannon is a Qualified Manual and Electronic Notetaker, ready to support our clients.

Shannon is also a Wellbeing Champion for the team, committed to fostering a positive work environment and promoting mental health and wellbeing.

Shannon handles daily financial administration activities, ensuring our financial processes run smoothly and supporting other team members with finance tasks and questions.

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Known for their speed and efficiency within their role, Shannon can always keep up with any tasks thrown their way. Outside of work, Shannon enjoys diving into the immersive worlds of games like Skyrim or virtual reality games like Beat Saber. Their passion for gaming reflects their strategic thinking and attention to detail, qualities they bring to their role every day.

Shannon’s blend of expertise, dedication, and unique interests makes them a valuable member of our team.

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Phenyo Shianyana – Finance and Business Support Administrator

Meet Phenyo, our dedicated Finance and Business Support Administrator. He is working towards becoming a Qualified Electronic and Manual notetaker, expanding his skill set, and is ready to provide hands-on support to our clients.

In his role, Phenyo handles daily finance tasks with precision and efficiency, playing a vital role in ensuring our financial processes run smoothly. In addition to his finance responsibilities, he supports our bookings team, helping coordinate and manage daily booking tasks to ensure our clients receive seamless and efficient service.

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Known for his humour and occasional office snack-binging sessions, Phenyo brings an aura of fun to the office. Outside of work, Phenyo is a sports enthusiast passionate about football. He also loves watching movies and immersing himself in music, often exploring new genres and artists. Phenyo’s enthusiasm for sports, movies, and music and his dedication to his work bring our team a balanced and energetic presence.

Phenyo’s professionalism, dedication, and zest for life make him a valued team member.

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Holly McGeachy – HR, Recruitment and Compliance Officer

Meet Holly, our HR, Recruitment, and Compliance Officer. She is the newest member of our team! Holly is working towards becoming a Qualified Electronic and Manual notetaker.

Within her role, Holly plays a crucial part in assisting with the PA role, valiantly trying to keep Daryl on track and organised. She also assists recruitment, ensuring that new hires meet our high standards and that our electronic notetakers (ENTs) are up to scratch. Holly diligently keeps our company policies up to date and compliant, ensuring that we adhere to the highest standards.

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Known for her slight obsession with K-Pop, Holly is always happy to discuss her love of music with the team and promote an inclusive environment within the office. Outside work, Holly enjoys attending concerts, where she indulges her interest in music. She is an avid collector of albums and CDs from her favourite artists, demonstrating her passion for music and dedication to her hobbies.

Holly’s administrative expertise and commitment to supporting our team make her a valuable member.

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Trish Wright – Registered British Sign Language/English Interpreter, Electronic Notetaker and Theatre Captioner

Meet Trish, our dedicated and passionate Registered British Sign Language/English Interpreter, Electronic Notetaker, and Captioner. Trish holds a Level 6 qualification in BSL/English interpreting and is NRCPD registered. She is also an OCN London Accredited and NRCPD registered Electronic Notetaker. Additionally, she is a qualified theatre captioner.

Trish joined our team after being one of our trusted partners, bringing a wealth of experience and expertise to our organisation. She works closely with many of our clients to ensure their educational and workplace experiences are as equitable and inclusive as possible.

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Trish is known for being a bubbly member of the team and for her obsession with the colour purple. Outside of her professional achievements, Trish has a deep passion for theatre and is obsessed with the colour purple.

Her completion of three full marathons exemplifies her dedication and perseverance. Trish is also a proud volunteer dog handler; she and her dog are trained as a volunteer therapy dog team, bringing joy and comfort to those in need.

Trish’s blend of expertise, enthusiasm, and personal dedication makes her an invaluable team member.

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Rhiannon Squance – Director and Founder

Meet Rhiannon, our enthusiastic director. Rhiannon is an NRCPD-registered Electronic Notetaker, an OCN-accredited Manual Notetaker, and a skilled Theatre Captioner.

As the Finance Director, Rhiannon oversees all high-level finance tasks, ensuring that all finance processes are up to date, running smoothly, and carried out correctly. In addition to her finance responsibilities, she also leads our internal HR team!

Rhiannon has extensive experience working with deaf, disabled, and visually impaired students and professionals, enabling them to engage effectively in meetings, educational settings, and work environments. Her commitment to inclusivity and accessibility is at the heart of her work.

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Known for her alter ego, “Ron of Ron’s Travel,” Rhiannon always brings out the best in the office team, creating a welcoming and fun atmosphere. Outside of work, she has a passion for film and can often be heard discussing recommendations with everyone else in the office.

Rhiannon’s blend of professional expertise, dedication to inclusivity, and vibrant personality makes her an invaluable leader to our team.

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Daryl McMullan – CEO and Founder

Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place. He has seamlessly integrated our three companies—Complete Communication, Complete Independence, and Complete Training—under a unified entity that prioritises a client-centred approach, supporting our clients through every step of their journeys.

Daryl boasts a wealth of qualifications, including being a Qualified BSL/English Interpreter, Lipspeaker, NRCPD Registered Electronic Notetaker, OCN accredited Notetaker, Theatre Captioner, Professional Supervisor, and a BSc (Hons) Psychology graduate with first-class honours. He is a member of several professional organisations:

  • Visual Language Professionals (VLP) – 0545
  • The National Union of British Sign Language Interpreters (NUBSLI)
  • National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523
  • The Association of Notetaking Professionals
  • The Association of Lipspeakers
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In his role, Daryl manages all aspects of the company’s operations. He is frequently engaged in multiple projects simultaneously, from preparing to interpret shows and learning scripts to establishing new companies. Daryl is perpetually active and never found sitting still.

Known for his boundless energy and enthusiasm, Daryl constantly lifts office morale, although his lively spirit can occasionally distract his team. His passion and dedication are truly infectious. Outside of work, Daryl is an avid bee enthusiast, though some might argue that there is no “outside of work” for him, as he is always busy even when he probably shouldn’t be!

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Milo, Reggie and Terry – Investors

In our vibrant workplace where creativity and camaraderie flourish, Milo, Reggie, and Terry contribute far more than their titles suggest. Milo, our exceptional therapy dog, offers a soothing presence that effortlessly alleviates stress with each wag of his tail. Reggie, the energetic bundle of fur, infuses every moment with his endless vitality, ensuring excitement. And then there’s Terry, the lovable yet discerning tortoise, whose steady, thoughtful approach encourages us to take things at a comfortable pace.

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Together, these three are more than mascots; they’re beloved team members, elevating everyone’s mood and nurturing a warm, inclusive environment. Their playful moments and photos frequently circulate among team members, constantly reminding them of the joy they bring to our workplace.

Get in touch

Discuss our captioning service with a member of the team today

The team having fun together

We are proud sponsors of

At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.

Reviews

Sharon Saunders, Deaf Access and Inclusion Worker

“I have worked with Daryl within a variety of settings, including education setting for nearly five years. Daryl always delivered professional and highly skilled BSL/English interpretation.

He has also consistently provided high quality spoken English to match both my professional standing and to match the needs of the clients I work with (I have been told this by hearing clients and colleagues).

Billie Snowden, BSL/English Interpreter

“The session was BEAUTIFUL! There was an entire Deaf community there, at least 8-10 BSL users, who’d been involved in one of the art projects. The event was incredibly inclusive, and I was so well looked after. It was the most lovely evening – a triumph I’d say!”

Beverly George - Teacher of the Deaf, Acting Co-ordinator Hearing Support Centre

“I have known Daryl in both educational and religious settings and have found him to be utterly professional, sensitive to the needs of the client and setting, whilst ensuring their needs are met and communication is naturally facilitated.

He has outstanding BSL skills and extensive experience of working with a variety of education professionals.

Ruby Starheart, Exeter Royal Academy for the Deaf

“Daryl helped us out at the last minute for our Open Day to interpret both for staff and students. He was very professional, co-interpreting alongside a second interpreter and ensuring that formal and informal communications were well attended to.

Daryl is friendly and was happy to help out wherever needed on a busy day. Daryl did a brilliant job and I would definitely recommend him. Thank you, Daryl.”

Mandy Barrett, Communication Support Worker

“Consummate professional and an absolute pleasure to work with. Skilled at working with challenging clients, providing humour when needed and excellent cake baking skills. Highly recommend working with Daryl! I would have no hesitation in recommending Mr McMullan.”

Laura Denning, Artist and researcher

“Without a doubt YOU (Daryl) are a major reason why last night went so well! I can’t thank you enough – you put us all, me included, at our ease, and your management of the rehearsal (in easy bites) was perfect. I learned so much as well, above and beyond the signing of the poem. I have already had feedback for choir members eager to sign your praises…… “

Caroline Page, Sensory Solutions Manager

“We regularly work with Daryl for our interpreting needs and find him extremely professional. He is always really quick to respond to booking enquiries and willing to discuss and accommodate our requirements. At events he is always friendly and approachable which helps ensure our events are a success”

Claire Nannelli, Higher Education Student

“I first met Daryl as he was the interpreter for my college interviews and he also was my interpreter for my course that started in November 2014. I find Daryl to be a very professional interpreter.

He also always make sure my course going smoothly and has given me lots of confident to do my coursework. I am also pleased with his signing, as it is very clear and also he very deaf aware”

Stephanie Aindow, Freelance BSL/English Interpreter

“I’ve worked with Daryl in a range of settings, from big top tents to a climbing wall! As an interpreter, no matter what the situation he remains calm, collected and highly skilled.

As a co-worker he offers reliability, support and most of all a great work ethic. Always a pleasure to be around”

Amanda Gilbert, Freelance Illustrator

“Daryl supported me whilst I was completing my BA Illustration degree. In this time I have not only seen the development of Daryl’s signing ability to become a competent signer within the higher education sector but also been impressed with his professionalism and ability to ensure that the needs of the student and the course are being met.

Darren Valentine, Chairman of Charity Trustee

“Daryl has worked with both myself and Blake Lodge (Plymouth Deaf Association) for the last two years as both a Communication Support Worker (BSL) and BSL/English interpreter.

He has worked and interpreted in a variety of settings, such as staff training, general meetings, AGM’s, as well as providing office support with reference to phone calls, document translation, etc.

Khalid Ashraf, Onscreen Presenter at ITV

“Daryl has always shown quality, enthusiasm, patience, friendliness and professionalism within his interpreting work, which are the reasons why I chose him to provide BSL/English Interpreting support. He is one of the rare breeds of interpreters who are easy to work with.

I would definitely recommend working with him since he has shown a strong passion to interpret which was demonstrated during our summer festival in July – August.”

Some of our amazing clients

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