Our Story
Our beginnings
Welcome to Complete Communication Ltd!
Formed in 2019 at the dining room table of the two directors, a month before their first daughter was born and at the beginning of a pandemic, BUT that didn’t stop us!
By combining the knowledge of two experienced support professionals, we were able to ensure our clients receive the best service possible and always feel valued.
We aim to provide a friendly, bespoke, and most importantly, personable service for disabled and deaf people and the services which support them.
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Since our formation, we have grown significantly, expanding our reach nationwide and becoming known for providing quality. In 2023, we became part of The Inclusivity Group LTD, which brought our sister Companies, Complete Training and Complete Independence, all under one roof to create a wrap-around service offering to our clients.
Complete Communication provides a variety of services, from our outstanding Disabled Student Allowance support, Theatre and Performance Interpreting and Captioning, Apprentice Learning Support, Theatre Translation services and our Communication provision being that of BSL/English Interpreters, Communication Support Workers, Electronic and Manual Notetakers, Speech-to-Text Reporters, and more.
Take some time to check out our website or meet some the amazing team below or even better, get in touch with us.
Our values
Our commitment to the wellbeing of our staff and supply chain
Established in 2004, Mindful Employer is a UK wide initiative run by Devon Partnership NHS Trust. The initiative aims to help empower employers to take a lead in supporting the mental wellbeing of their staff and aligns perfectly with our company ethos and goals.
To demonstrate our commitment to supporting the mental wellbeing of our team we have signed the ‘Charter for Employer Positive About Mental Health’ to publicly demonstrate our desire to support the mental health of our staff across the organisation.
All office staff are training to complete the Wellbeing Champion certification. A Wellbeing Champion is someone who, with training and support, voluntarily bring their ability to relate to people and their own life experience to transform health and well-being in their teams. They will help others to enjoy healthier lives by raising awareness of health and healthy choices, sharing health messages, removing barriers and creating supportive networks and environments.
We are a disability confident leader
We truly believe in providing quality
The Plymouth Charter
Complete Communication is proud to announce that we are now a Plymouth Charter signatory! The Plymouth Charter is a scheme to help Plymouth’s businesses commit to a fairer, greener future for Plymouth.
The Plymouth Charter wants to see Plymouth as a beautiful place to live and work, and Complete Communication are committed to creating a fairer and greener future for Plymouth!
Our team
Neve Holland – Client Experience Co-Ordinator and Team Leader
Meet Neve. Neve is our committed Client Experience Co-ordinator and Team Leader. She oversees service delivery to guarantee that each client receives the vital care and support they need. Her role focuses on raising awareness of our services and helping individuals achieve the best outcomes with their support.
Outside of work, Neve enjoys an active lifestyle. She is passionate about fitness and running, which matches her love for music—particularly attending concerts featuring Taylor Swift and Harry Styles. Her attention to detail also extends to her love of organising and cleaning, qualities reflected in her professional and personal life.
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Neve holds several professional accreditations, including being an OCN Accredited Notetaker, Manual Notetaker, and Theatre Captioner. She is registered with NRCPD as an electronic notetaker and serves as a Wellbeing Champion within our team. Neve’s dedication to personal development is clear, as she has earned Level 1 in British Sign Language and is currently working toward Level 2.
Neve exemplifies leadership and commitment, ensuring outstanding client experiences and strong team collaboration.
Jasper Ross – Finance Team Leader
Meet Jasper, our dynamic finance team leader. Jasper is a Qualified Electronic Notetaker showcasing their diverse skill set, ready to support our clients in any way they can.
In their role, Jasper oversees the finance team, ensuring they are supported and that all finance tasks are running smoothly and efficiently for the benefit of our clients. They are responsible for overseeing budgeting and various other financial tasks. With lightning-fast typing speed and an unparalleled mastery of Excel, Jasper easily manages complex financial data, ensuring every detail is accounted for.
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Known for breaking conventions and thinking outside the box, Jasper’s innovative approach and quick wit make them a beloved and respected team member. Always ready to challenge the status quo and bring fresh ideas to the table, Jasper’s contributions are invaluable.
Kelsie Thomas – Executive Assistant to the CEO
Meet Kelsie, the dedicated and vibrant Executive Assistant to our Managing Director, Daryl. Kelsie is a Qualified Electronic Notetaker and is training to become a Qualified Manual Notetaker.
Kelsie is also a Wellbeing Champion for the team, showing a commitment to fostering a positive work environment and supporting those around her.
Kelsie plays a crucial role in supporting our management team, helping to ensure our clients receive the best service, our projects run smoothly, and our services continue to develop and improve. Her role includes trying to keep our managing director, Daryl, in check and she takes great pleasure in bossing him around!
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Known for her funny interactions with the CEO, Kelsie always raises the atmosphere in the office. Outside of work, she loves to travel and go on holidays to new places, experiment with new recipes in the kitchen, and spend quality time with friends.
Kelsie’s blend of professionalism, warmth, and a touch of humour makes her a valuable team member.
Shannon Griffin – Finance and Accounts Administrator
Meet Shannon, our diligent finance and Accounts Administrator. Shannon is a Qualified Manual and Electronic Notetaker, ready to support our clients.
Shannon is also a Wellbeing Champion for the team, committed to fostering a positive work environment and promoting mental health and wellbeing.
Shannon handles daily financial administration activities, ensuring our financial processes run smoothly and supporting other team members with finance tasks and questions.
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Known for their speed and efficiency within their role, Shannon can always keep up with any tasks thrown their way. Outside of work, Shannon enjoys diving into the immersive worlds of games like Skyrim or virtual reality games like Beat Saber. Their passion for gaming reflects their strategic thinking and attention to detail, qualities they bring to their role every day.
Shannon’s blend of expertise, dedication, and unique interests makes them a valuable member of our team.
Phenyo Shianyana – Finance and Business Support Administrator
Meet Phenyo, our dedicated Finance and Business Support Administrator. He is working towards becoming a Qualified Electronic and Manual notetaker, expanding his skill set, and is ready to provide hands-on support to our clients.
In his role, Phenyo handles daily finance tasks with precision and efficiency, playing a vital role in ensuring our financial processes run smoothly. In addition to his finance responsibilities, he supports our bookings team, helping coordinate and manage daily booking tasks to ensure our clients receive seamless and efficient service.
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Known for his humour and occasional office snack-binging sessions, Phenyo brings an aura of fun to the office. Outside of work, Phenyo is a sports enthusiast passionate about football. He also loves watching movies and immersing himself in music, often exploring new genres and artists. Phenyo’s enthusiasm for sports, movies, and music and his dedication to his work bring our team a balanced and energetic presence.
Phenyo’s professionalism, dedication, and zest for life make him a valued team member.
Holly McGeachy – HR, Recruitment and Compliance Officer
Meet Holly, our HR, Recruitment, and Compliance Officer. She is the newest member of our team! Holly is working towards becoming a Qualified Electronic and Manual notetaker.
Within her role, Holly plays a crucial part in assisting with the PA role, valiantly trying to keep Daryl on track and organised. She also assists recruitment, ensuring that new hires meet our high standards and that our electronic notetakers (ENTs) are up to scratch. Holly diligently keeps our company policies up to date and compliant, ensuring that we adhere to the highest standards.
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Known for her slight obsession with K-Pop, Holly is always happy to discuss her love of music with the team and promote an inclusive environment within the office. Outside work, Holly enjoys attending concerts, where she indulges her interest in music. She is an avid collector of albums and CDs from her favourite artists, demonstrating her passion for music and dedication to her hobbies.
Holly’s administrative expertise and commitment to supporting our team make her a valuable member.
Trish Wright – Registered British Sign Language/English Interpreter, Electronic Notetaker and Theatre Captioner
Meet Trish, our dedicated and passionate Registered British Sign Language/English Interpreter, Electronic Notetaker, and Captioner. Trish holds a Level 6 qualification in BSL/English interpreting and is NRCPD registered. She is also an OCN London Accredited and NRCPD registered Electronic Notetaker. Additionally, she is a qualified theatre captioner.
Trish joined our team after being one of our trusted partners, bringing a wealth of experience and expertise to our organisation. She works closely with many of our clients to ensure their educational and workplace experiences are as equitable and inclusive as possible.
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Trish is known for being a bubbly member of the team and for her obsession with the colour purple. Outside of her professional achievements, Trish has a deep passion for theatre and is obsessed with the colour purple.
Her completion of three full marathons exemplifies her dedication and perseverance. Trish is also a proud volunteer dog handler; she and her dog are trained as a volunteer therapy dog team, bringing joy and comfort to those in need.
Trish’s blend of expertise, enthusiasm, and personal dedication makes her an invaluable team member.
Rhiannon Squance – Director and Founder
Meet Rhiannon, our enthusiastic director. Rhiannon is an NRCPD-registered Electronic Notetaker, an OCN-accredited Manual Notetaker, and a skilled Theatre Captioner.
As the Finance Director, Rhiannon oversees all high-level finance tasks, ensuring that all finance processes are up to date, running smoothly, and carried out correctly. In addition to her finance responsibilities, she also leads our internal HR team!
Rhiannon has extensive experience working with deaf, disabled, and visually impaired students and professionals, enabling them to engage effectively in meetings, educational settings, and work environments. Her commitment to inclusivity and accessibility is at the heart of her work.
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Known for her alter ego, “Ron of Ron’s Travel,” Rhiannon always brings out the best in the office team, creating a welcoming and fun atmosphere. Outside of work, she has a passion for film and can often be heard discussing recommendations with everyone else in the office.
Rhiannon’s blend of professional expertise, dedication to inclusivity, and vibrant personality makes her an invaluable leader to our team.
Daryl McMullan – CEO and Founder
Introducing Daryl, our CEO, who also leads our parent company, The Inclusivity Group. Daryl envisioned creating a comprehensive, one-stop service for our clients aimed at making the world a more accessible and inclusive place. He has seamlessly integrated our three companies—Complete Communication, Complete Independence, and Complete Training—under a unified entity that prioritises a client-centred approach, supporting our clients through every step of their journeys.
Daryl boasts a wealth of qualifications, including being a Qualified BSL/English Interpreter, Lipspeaker, NRCPD Registered Electronic Notetaker, OCN accredited Notetaker, Theatre Captioner, Professional Supervisor, and a BSc (Hons) Psychology graduate with first-class honours. He is a member of several professional organisations:
- Visual Language Professionals (VLP) – 0545
- The National Union of British Sign Language Interpreters (NUBSLI)
- National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) – 1016523
- The Association of Notetaking Professionals
- The Association of Lipspeakers
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In his role, Daryl manages all aspects of the company’s operations. He is frequently engaged in multiple projects simultaneously, from preparing to interpret shows and learning scripts to establishing new companies. Daryl is perpetually active and never found sitting still.
Known for his boundless energy and enthusiasm, Daryl constantly lifts office morale, although his lively spirit can occasionally distract his team. His passion and dedication are truly infectious. Outside of work, Daryl is an avid bee enthusiast, though some might argue that there is no “outside of work” for him, as he is always busy even when he probably shouldn’t be!
Milo, Reggie and Terry – Investors
In our vibrant workplace where creativity and camaraderie flourish, Milo, Reggie, and Terry contribute far more than their titles suggest. Milo, our exceptional therapy dog, offers a soothing presence that effortlessly alleviates stress with each wag of his tail. Reggie, the energetic bundle of fur, infuses every moment with his endless vitality, ensuring excitement. And then there’s Terry, the lovable yet discerning tortoise, whose steady, thoughtful approach encourages us to take things at a comfortable pace.
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Together, these three are more than mascots; they’re beloved team members, elevating everyone’s mood and nurturing a warm, inclusive environment. Their playful moments and photos frequently circulate among team members, constantly reminding them of the joy they bring to our workplace.
Get in touch
Discuss our captioning service with a member of the team today
We are proud sponsors of
At The Inclusivity Group, we strongly believe in giving back to the communities that we work within to make a difference and enrich people’s lives. We do this by providing pro-bono or heavily discounted service provisions and continually offering support and consultancy services, alongside sponsoring various charities, community groups and events. Below are some of the beneficiaries of our support over the last 12 months.
Reviews
Some of our amazing clients
Contact
Unit D4, Phase 4
Plymouth Science Park
18 Davy Road
PL6 8BX
T: 01752289776 – Option 1
E: contactus@completecommsltd.com
Out of hours: 07714013500
For any complaints, please contact complaints@theinclusivitygroup.co.uk
The Inclusivity Group
Complete Communication
Complete Training
Complete Independence
Complete Communication is part of The Inclusivity Group LTD