Complaints Policy

We are dedicated to providing you with a high level of service at all times, but if you are not

satisfied, please contact any of our staff. We will listen; handle your complaint promptly, fairly, and

in a non-confrontational way.

We will try to find a solution where we can, and we welcome your feedback.

Stage 1

If you have a complaint or are dissatisfied in any way, please contact us:

Telephone/Text: 01752289776 | 07714013500

Email: contactus@completecommunicationltd.com

Write to: Unit D4, Phase 4, Plymouth Science Park, 18 Davy Road, PL6 8BX

Stage 2

From receiving your complaint by telephone, email or text, we will contact you within 1 working day. If you write to us, we will respond in writing within 2 working days.

Stage 3

Your complaint will be investigated, and we will seek a resolution and contact you again within 5 working days of you first making contact with us.

Please note that all complaints will be logged, and these records will be made available to statutory regulatory bodies where requested for audit purposes. No personal details will be passed on.

Stage 4

In the event that you remain unhappy you may contact us again and talk to our managing director who will respond within 2 working days

Stage 5

If you are dissatisfied with the Complete Communication Ltd’s response you may wish to contact the following:

If a DSA student: your Disability Officer or your Assessor at the Access Centre.

Stage 6

If you remain dissatisfied, you may wish to take the matter further with a funding or statutory body. These may be:

• Student Finance England, Tel: 0300 100 0601, Email: customer_complaints@slc.co.uk
• We can provide you with the details of other organisations on request.

Please note that all complaints will be logged and these records will be made available to statutory regulatory bodies where requested for audit purposes. No personal details will be passed on.