About Us

Our beginnings

Complete Communication began in 2019 from the merger of two long-standing specialist communication businesses. By bringing these two businesses together, we have doubled the knowledge and experience to ensure we provide our customers with the best service possible.


We aim to provide friendly, cost-effective communication services for the Deaf community and the services which support them. 


Complete Communication is based in Plymouth, Devon and owned by Daryl McMullan and Rhiannon Squance. Both Daryl and Rhiannon work primarily within Devon and Cornwall but love nothing more than venturing out of the county when possible. ​


Check out the services we offer:


- BSL/English Interpreting

- Performance Interpreting

- Notetaking

- British Sign Language courses

- Deaf awareness


We are proud to be members of

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About Us

Daryl McMullan - Director

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Daryl is a qualified BSL/English interpreter (RSLI), Electronic notetaker and a BSc (Hons) Psychology graduate (First class). He also holds a level 1 in Deafblind awareness. He's registered with the National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD: 1016523).

Daryl has been working with the Deaf community since 2009 and became a fully qualified BSL/English Interpreter in 2015. Before working as a BSL/English Interpreter, Daryl worked as an Assistant Psychologist for the National Deaf CAMHS.


Daryl holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with:


  • Visual Language Professionals (VLP) - 0545


  • The National Union of British Sign Language Interpreters (NUBSLI)​​


  • National Register of Communication Professionals working with Deaf and Deafblind People (NRCPD) - 1016523 ​


  • The Association of Notetaking professionals​

Rhiannon Squance - Director

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Rhiannon is a qualified Electronic and manual notetaker based in Plymouth, covering Devon and Cornwall. She has extensive experience in working with Deaf, disabled and visually impaired students and professionals to enable them to engage in meetings, education and work environments. She also holds a level 1 in Deafblind awareness. Before working as a notetaker, Rhiannon was working in medical administration.


Rhiannon holds British Sign Language (BSL) level 1 and is currently working towards her BSL level 2 qualification. She also holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with:



  • The Association of Lipspeakers with additional Sign


  • The Association of Lipspeakers

Lynn Elson - British Sign Language tutor

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Lynn is a deaf native sign language user and our lead British Sign Language tutor. Lynn teachers our Introduction to BSL, Level 1 and 2 and Deaf awareness courses. She is also skilled in providing bespoke courses to meet the needs of an organisation.


Lynn is registered with The Association of Sign Language Teachers and Assessors is a strong member of the Deaf Community within Devon and Cornwall.


Lynn holds a BSc (Hons) in Health and Social Care (2:1) and has a wealth of knowledge around the needs of deaf people.


Lynn holds an Enhanced Disclosure and Barring Service (DBS) check (formally CRB), current Professional Indemnity Insurance and has current professional memberships with:


  • Association of Sign Language Teachers and Assessors

Milo and Reggie - Investors

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As investors from the start, both Milo and Reggie have the role of keeping us all in high spirits,  healthy and distract us from working at all costs.


 Milo is a therapy dog, and Reggie is a crazy dog, and together they are a force to be reckoned with! 


Both dogs are happy to accompany us on any booking made with Complete Communication LTD.

Testimonials

Sharon Saunders, Deaf Access and Inclusion Worker

“I have worked with Daryl within a variety of settings, including education setting for nearly five years. Daryl always delivered professional and highly skilled BSL/English interpretation. He has also consistently provided high quality spoken English to match both my professional standing and to match the needs of the clients I work with (I have been told this by hearing clients and colleagues).

Daryl is extremely professional, knowledgeable, and provides quality that matches my needs every time. Daryl goes out of his way to ensure I'm able to engage with professionals and clients. He is friendly too which is a bonus. Nothing is too much trouble for him. I always rebook him when he is available, and I would highly recommend him."

Lynn Elson, Community project lead, trustee, Plymouth Deaf Association

"I have worked with Daryl as part of our team and as BSL/English interpreter over 1 and half years and have consistently found him to be an important resource for expanding our Deaf Community Project at Plymouth Deaf Association with talented people. He is tenacious and hard working to ensure our work is completed promptly and with a successful conclusion. Daryl is also a good communicator and keeps our team informed of the progress and he is always appreciated and praised for his work."

Beverly George - Teacher of the Deaf, Acting Co-ordinator Hearing Support Centre

"I have known Daryl in both educational and religious settings and have found him to be utterly professional, sensitive to the needs of the client and setting, whilst ensuring their needs are met and communication is naturally facilitated. He has outstanding BSL skills and extensive experience of working with a variety of education professionals. Very professional, prompt with feedback and sensitive to the needs of the client & setting. 

I have no hesitation in recommending Daryl's interpreting for any situation. His first hand knowledge of the D/deaf world ensures sensitivity & professionalism at all times. He goes the 'extra mile' for clients. We would always seek to book him if he is available"

Ruby Starheart, Exeter Royal Academy for the Deaf

"Daryl helped us out at the last minute for our Open Day to interpret both for staff and students.  He was very professional, co-interpreting alongside a second interpreter and ensuring that formal and informal communications were well attended to.  Daryl is friendly and was happy to help out wherever needed on a busy day.  Daryl did a brilliant job and I would definitely recommend him.  Thank you, Daryl."

Mandy Barrett, Communication Support Worker

"Consummate professional and an absolute pleasure to work with. Skilled at working with challenging clients, providing humour when needed and excellent cake baking skills. Highly recommend working with Daryl! I would have no hesitation in recommending Mr McMullan."

Laura Denning, Artist and researcher

“Without a doubt YOU (Daryl) are a major reason why last night went so well! I can't thank you enough - you put us all, me included, at our ease, and your management of the rehearsal (in easy bites) was perfect. I learned so much as well, above and beyond the signing of the poem. I have already had feedback for choir members eager to sign your praises...... "

Caroline Page, Sensory Solutions Manager

“We regularly work with Daryl for our interpreting needs and find him extremely professional. He is always really quick to respond to booking enquiries and willing to discuss and accommodate our requirements. At events he is always friendly and approachable which helps ensure our events are a success"

Claire Nannelli, Higher Education Student

"I first met Daryl as he was the interpreter for my college interviews and he also was my interpreter for my course that started in November 2014. I find Daryl to be a very professional interpreter. He also always make sure my course going smoothly and has given me lots of confident to do my coursework.  I am also pleased with his signing, as it is very clear and also he very deaf aware"

Stephanie Aindow, Freelance BSL/English Interpreter

"I've worked with Daryl in a range of settings, from big top tents to a climbing wall! As an interpreter, no matter what the situation he remains calm, collected and highly skilled. As a co-worker he offers reliability, support and most of all a great work ethic. Always a pleasure to be around"

Amanda Gilbert, Freelance Illustrator

"Daryl supported me whilst I was completing my BA Illustration degree. In this time I have not only seen the development of Daryl's signing ability to become a competent signer within the higher education sector but also been impressed with his professionalism and ability to ensure that the needs of the student and the course are being met. 

Daryl has shown his ability to translation lectures and course material from English - BSL and vice versa from BSL - English to a high standard. Furthermore, I am confident that Daryl is able to translate both the content and the personality of both Deaf and hearing people when translating or interpreting meetings and lectures. 

Finally, he has been able to advocate for my needs and requirements when needed and ensure that the staff/professionals that I have encountered are deaf aware. 

Overall, I would personally recommend Daryl as a communication professional to anyone!"

Darren Valentine, Chairman of Plymouth Deaf Association

"Daryl has worked with both myself and Blake Lodge (Plymouth Deaf Association) for the last two years as both a Communication Support Worker (BSL) and BSL/English interpreter. He has worked and interpreted in a variety of settings, such as staff training, general meetings, AGM’s, as well as providing office support with reference to phone calls, document translation, etc.

When considering the various support that has been provided, it can be said that Daryl has proven is ability to provide a high standard of interpreting that matches the needs of the clients, both hearing and Deaf, whilst adapting the needs of the setting in which he is working in. He has always acted in a professional and personable manner and has shown a high level of knowledge that can be applied to many areas of work.

Both myself and Blake Lodge would highly recommend Daryl as a BSL/English interpreter to anyone that may require one."

Khalid Ashraf, Onscreen Presenter at ITV

"Daryl has always shown quality, enthusiasm, patience, friendliness and professionalism within his interpreting work, which are the reasons why I chose him to provide BSL/English Interpreting support. He is one of the rare breeds of interpreters who are easy to work with.

I would definitely recommend working with him since he has shown a strong passion to interpret which was demonstrated during our summer festival in July - August."

Want to know more about what our customers think about us?

Check out some of the testimonials from our customers who have experianced our Performance and theatre Interpreting

More testimonials